Job Description

To apply for this job, please scroll to the bottom of the page.

Ghost Browser is a growing startup and are looking for a technically-leaning individual to help us long-term with some of our growing pains.

Your main responsibility will be handling incoming customer service emails and keep the support portal updated. That will probably take up half of your time. Because we are a start up, we have a lot of other needs too, so we’re looking for someone who is versatile, flexible and wants to contribute in different ways. For a candidate with skills that match our needs outside of support, this could be a full-time job.

You should also be interested in our mission as well, which is to create a better browser for people who work in the web. You can learn more about Ghost Browser on our web site: https://ghostbrowser.com.

Responsibilities

1. Handle incoming customer support emails.
2. Update support portal articles as new questions come in.
3. Update support portal articles when we do a new release.
4. Develop strategies to reduce the amount of time needed for customer support through automation and improving the self-help service.
5. Submit weekly or bi-weekly reports to executive and development teams to help us understand what our customers are saying.
6. Depending on your experience and desire we may have extra tasks such as one of projects, social media management, SEO, research, project management, QA, tutorial videos, creating data reports, slide decks etc.

Required Skills

1. Type at least 40 words per minute.
2. Fluent English.
3. Ability to find answers to technical questions rather than just asking the team for answers. Our product is a web browser and our users are power users so there are a lot of technical questions that come in. A Computer Science or other technical degree or background is a major plus.
4. Ability to communicate well within a team and with customers.

Bonus Skills

We’d love candidates who also have experience with some of the following

• Project Management
• Content Writing / Editing
• Email Marketing and Automation
• Technical QA
• Social Media
• SEO
• Video creation / editing
• Google analytics

About Us

Webatix has been developing first-class technology solutions for nearly 15 years. We built Ghost Browser because we felt the modern browsers were failing people who do their work in the web and we wanted a solution to this so badly that we built it ourselves.

Job Application

Applying

To apply for this job please

1. submit a proposal on UpWork
2. Fill out the form below.

Hints for Questions

The survey should take 10-15 minutes and has a couple of real-life customer support situations that we ask you to comment on. This allows us to see your style for responding to users and also tests your ability to use outside resources to find answers to questions that you don’t already know.

To answer these questions, please note the following information:

• Ghost Browser is built on top of Chromium so with the exception of our custom features, it can be expected to work almost exactly like Chrome.
• Our support portal is located here
• You can use Google as much as you want to answer these questions